Retail Sales Job Description

Retail sales jobs can involve a broad spectrum of duties and activities depending on the product, service and merchandise offered by the employer. The job description clearly outlines the common tasks and activities of a retail sales job and provides a description of the skills, knowledge and key competencies required in the job.

General Purpose

To assist customers in finding and purchasing the required merchandise in a retail environment. To encourage customers to purchase products.

Main Job Tasks and Responsibilities

• greet customers
• find out the customer's needs
• recommend, select and help locate the right merchandise
• describe a product's features and benefits
• demonstrate use and operation of the product
• answer customer queries regarding the store and the merchandise
• provide information about warranties, manufacturing specifications, care and maintenance of merchandise and delivery options
• provide information about financing available
• receive and process cash, check and charge/credit payments
• provide change and receipts
• bag or package purchases
• count money, sort charge slips and balance monies
• maintain sales records
• place special orders
• organize and process merchandise exchanges
• process repair or alteration of merchandise
• stay current with sales prices
• recognize and monitor security issues
• arrange and display merchandise
• keep merchandise area tidy
• take stock inventory
• requisition new stock

Education and Experience

• high school diploma or equivalent preferred
• knowledge of customer service principles and processes
• knowledge of sales principles
• relevant product knowledge and training
• experience in a retail, customer service or sales environment
• basic business administration knowledge

Key Competencies

• good communication skills
• customer service orientation
• patience
• adaptability
• initiative
• persuasiveness
• stress tolerance
• high energy level
• integrity