Clerical Job Description

The clerical job description details the tasks and activities common to most clerical jobs. Clerical jobs are found in many different employment environments but successful job performance typically requires certain skills and abilities which are outlined in this job description. A number of clerical jobs start off at an entry level position but often expand into a more complex career role.  

CLERICAL ASSISTANT

General Purpose

To provide administrative support in an office environment

Main Job Tasks and Responsibilities

• answering and directing phone calls
• making phone calls
• taking and distributing messages
• handling inquiries and incoming work requests
• reviewing files and records to answer requests for information
• checking and distributing documents and correspondence
• receiving, sorting and distributing incoming mail
• maintaining filing systems
• compiling records of office activities
• photocopying, scanning and faxing
• sending emails
• preparing outgoing mail
• typing documents
• data entry
• organizing meetings and appointments
• coordinating work flow
• managing petty cash

Education and Experience

• knowledge of relevant software applications
• proficient in use of email and internet
• good numeracy skills
• keyboard skills
• knowledge of office management systems and procedures
• knowledge of administrative procedures
• high school diploma or equivalent

Key Competencies

• organizational and planning
• prioritizing
• data management
• attention to detail and accuracy
• problem-solving
• adaptability
• team work
• communication skills