Customer Service Job Description

General Purpose

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Main Job Tasks and Responsibilities

• deal directly with customers either by telephone, electronically or face to face
• respond promptly to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle inquiries and complaints
• perform customer verifications
• process orders, forms, applications and requests
• direct requests and unresolved issues to the designated resource
• manage customers' accounts
• keep records of customer interactions and transactions
• record details of inquiries, comments and complaints
• record details of actions taken
• manage administration
• communicate and coordinate with internal departments
• follow up on customer interactions

Education and Experience

• High school diploma, general education degree or equivalent
• knowledge of customer service principles and practices
• knowledge of relevant computer applications
• ability to type
• knowledge of administrative procedures
• numeric, oral and written language applications
• product knowledge

Key Competencies

Customer Service Interview

You've got the customer service job interview. Now what? Prepare thoroughly using the interview guidelines and be sure of standing out as the best candidate for the customer service job opening!

Most businesses have some form of customer service work ranging from the receptionist to a huge dedicated call center.

All customer service positions involve creating a positive relationship with the customer and ensuring the interaction the customer has with the business is an efficient and satisfying experience. 

Candidates at a customer service job interview are asked a wide array of questions, both standard interview questions and customer service specific interview questions.

Standard interview questions include, 

"Tell me about yourself", "Why should we employ you?" and "What are your strengths and weaknesses?". Interviewers are impressed by candidates you have prepared good interview answers that demonstrate the relevance of their skills and experience to the position. The Common Interview Questions and Answers Guide provides a comprehensive list of standard interview questions with sample interview answers.